Free Delivery Over £75 T&Cs Apply
Any unworn re-saleable item purchased from our website may be refunded providing that you request this via our email firstname.lastname@example.org within 16 days from the date on the dispatch note email.
If you are super organised and your item won't be gifted for a while, we advise to firstly check the purchase is correct/not faulty (if you do have an issue please follow the instructions given on this page). Keep it in an air tight bag, and only add it to the box when giving it to your recipient to avoid the item tarnishing. Please also make sure the recipient knows not to keep it in the gift box, you should receive a care card with your purchase to pass on. Tarnishing is not a manufacturing fault, please see our care guide for tips and advice on looking after your jewellery.
If your purchase is bespoke/made to order, we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive a damaged or faulty item, you must notify us within 48 hours, and we may, by discretion exchange.
Please note, our jewellery is handmade with love, therefore, each one can be slightly different; this would only be minor though. This is not a fault but part of the items unique qualities. Package your items in their original packaging and include this filled out form plus the packing invoice, and send to the address below within 16 days from the date of dispatch.
Say It With Diamonds
The Secret Warehouse
Syren Street, Bootle
Our refund policy does not affect your statutory rights.
In the unfortunate case of your item having a manufacturing fault we will offer an exchange with a receipt providing we believe you have followed our care page or card given with each item and it is still within the guarantee period.
Our items come with a 12 month guarantee. Please see exclusions.
Please note this guarantee is void on items engraved or repaired by third parties.
Sale. Any items we have in sale are excluded from our exchange and refund policy (except where goods are faulty and not sold to you as faulty).
Earrings and pierced jewellery. In the interest of hygiene, earrings and pierced jewellery are excluded from our exchange and refund policy.
Personalised/engraved jewellery. We are unable to offer exchanges or refunds on personalised/engraved jewellery order(s). Please check all spelling and specifications before placing your order(s). We will not be held responsible for any mistakes not made on our behalf.
Our Secret Surprise Bag is excluded from our refund and exchange policy (except where goods are faulty and not sold to you as faulty).
Our Advent Calendar is excluded from our refund and exchange policy (except where goods are faulty and not sold to you as faulty).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, please allow up to 5 working days for this to show back in your account.
Please note while we endeavour to process your return as quickly as possible, this may take up to 14 days, depending on where you live or during busy periods and bank holidays.
We only replace items if they are defective or damaged. All of our items are visually inspected before postage. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Say it with Diamonds
The Secret Warehouse
Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please note while we endeavour to process your exchange as quickly as possible, this may take up to 14 days, depending on where you live or during busy periods and bank holidays.
If returning from OUTSIDE the EU, please DO NOT USE COURIER SERVICES as there will be excessive clearance fees, we will either refuse delivery or charge the fees back to you. You must ensure the value on the parcel is listed as “ZERO”, and you CLEARLY write “RETURNED GOODS” on the customs form and the parcel itself as we will not accept parcels that incur duty charges.
Say it with Diamonds do not pay return postage unless an item is a wrong/faulty item.